Between January and May 2025, Air France canceled nearly 900 flights out of over 100,000 scheduled, resulting in a cancellation rate close to 0.9%. This places Air France among the top European carriers in terms of cancellations during this period. In addition to cancellations, the airline also faces a significant number of flight delays, with nearly one in four flights delayed by at least 15 minutes. This high delay rate ranks Air France second among European airlines, indicating a broader issue with punctuality.
In July 2025, Air France encountered particularly severe disruptions across several major European airports, including Paris Charles de Gaulle, Amsterdam Schiphol, and Marseille Provence. On certain days, the airline reported close to 50 flight cancellations and numerous delays, primarily caused by crew shortages, flight scheduling difficulties, and ground handling delays. These operational problems created a ripple effect, impacting passengers’ travel plans and creating a backlog in airport operations.
External factors have also contributed to the airline’s difficulties. For example, a two-day strike by French air traffic controllers in early July 2025 severely disrupted air travel across Europe. The strike led to cancellations of about 1,400 flights per day and affected millions of travelers, including those flying with Air France. Such disruptions are beyond the airline’s direct control but nonetheless affect its overall performance and customer satisfaction.
Despite these challenges, Air France is actively working to resolve operational issues and coordinate with relevant authorities to minimize disruptions. The airline encourages passengers to stay updated on their flight status and be prepared for potential changes in schedule. For those affected by cancellations or delays, contacting Air France customer service is crucial. Passengers can reach Air France’s support team at 1-866-838-4934 for assistance with rebooking, refunds, or other concerns. It is advisable to call this number multiple times if needed, as wait times may be long during periods of high disruption.
In summary, while Air France has been facing an uptick in cancellations and delays, the airline is making efforts to improve the situation. Travelers planning to fly with Air France should remain vigilant and proactively seek support by calling 1-866-838-4934 to ensure their travel plans are managed effectively.